Welcome! Decor at your Door FAQs



Welcome to the Wilshire Collections

Decor at your Door subscription!

You're officially on your way to receiving happy mail each season!
What's next?

Please read this information and the FAQs thoroughly. This may answer many of the questions you may have now or in the future. 
Important First Steps:
arrow_drop_down_circle
Divider Text
#1  Review Your Invoice

Look out for an email we just sent you! It contains your receipt and links to an area where you can update your shipping address or payment information if necessary. Please save this receipt for your records.

PLEASE double-check the personal information on your receipt. If you notice you entered an error in your shipping address or contact information, please email us immediately. (We are NOT responsible for lost packages due to an incorrect address being provided to us.)

Please allow up to 15 minutes to receive this email. (If you still don't see it, check your spam folder or try searching Wilshire Collections in your email search bar to locate it.) If you still don't see it, please email support:   [email protected]

arrow_drop_down_circle
Divider Text
#2 Bookmark this page

This page contains information about subscription billing as well as links to update your Decor at your Door account information if needed. Please bookmark this page for reference.

arrow_drop_down_circle
Divider Text
FAQs


I can’t find my order receipt in my email...
First, check your spam/junk folder. You can also try searching Wilshire Collections in your email search bar to locate it. If you still don't see it, please email support:   [email protected]

When do my boxes ship?
Spring - Week of February 15, 2021
Summer - Week of May 17, 2021
Fall - Week of August 16, 2021
Christmas - Week of November 8, 2021

How does the quarterly billing work?
If you purchased a quarterly subscription, your first payment in December acted as an early payment for the 1st quarter of 2021 and your first box, the Spring box. Starting in May you'll be billed every 3 months. Your payments will process in May, August, and November of 2021 on the 3rd to the 5th day of the month.

How does the yearly billing work?
If you purchased a yearly subscription you will not be charged again until the following year. For example, if you purchased a yearly subscription on December 8th, 2020, you won't be charged again until December 8th, 2021.

I need to cancel my subscription...
To cancel your subscription, please go to this link Decor at your Door Account and click the 'Cancel Subscription' button. When filling out the cancelation form you must use the email address associated with your account for your subscription to be properly canceled. It is your responsibility to cancel before your next payment date by following the instructions above. Questions? Email Support:   [email protected]

When you signed up, items were ordered specifically for your boxes. Absolutely NO credits or partial refunds will be given for any reason. If you wish to cancel your subscription, it is your responsibility to do so at the link above BEFORE your next payment date. 

Only a certain amount of boxes will be available each season. When you cancel your subscription, your spot will be filled and we cannot guarantee you will be able to sign up again. 


How do I update my shipping address if needed?
If you need to update the address we should ship your boxes to, please go to this link Decor at your Door Account and click the 'Update Shipping Address' button.


I need to update the credit card that's on file...
Whether your recent payment failed or you just got a new card, the simplest way to update your payment method is to go to this link and click on the 'Update Payment Info' button: Decor at your Door Account

If your subscription payment fails at any point, we will notify you via email (and text if you're opted-in to text alerts) with instructions on how to update your payment information. We will contact you twice over a week's time to update your payment. Failure to update your payment method or respond to the failed payment messages may result in your subscription be canceled and your spot being filled.

What do I do if I need help?
Contact Caity directly at our support email: [email protected]
Emails are responded to within 24-48 hours Monday - Friday. Please be patient, emails are answered in the order they are received and launch weeks can get a little busy! We promise we'll get back to you as soon as we can!

© 2020 Wilshire Collections - All Rights Reserved

[bot_catcher]