Welcome to the DC!
Welcome To Our

Decorating and Creating Community!

Please read this information and the FAQs thoroughly. This will answer many of the questions you may have now or in the future. 
Let's Get Started!
What's Next?
#1 - Join The DC Group On Facebook
Now, let's get started decorating and creating together!

The next step is to join our private group. This is where all the DC group is held and where all the fun happens, so make sure to join now so you don't miss a thing!!

**If the link doesn't work, try searching Wilshire Collections Decorating and Creating Community in the FB search bar.

I will accept your request as soon as possible, but please allow up to 48 hours for all requests to be approved.

If your name on your profile is different than the name you used to sign up, make sure to enter your email address with your join request, so we can easily locate your order and know it's you!

See you inside the group!

#2 - Log In To Your Account
Look out for an email we just sent you! This email will give you your username and password to access our DC Member Area. This is where you'll go to any time you want to update your payment method, password, or make changes to your subscription.

Please allow up to 15 minutes to receive this email. (If you still don't see it, check your spam folder or try searching Wilshire Collections in your email search bar to locate it.)
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FAQs
I can’t find the email with my account login information...
First, check your spam/junk folder. You can also try searching Wilshire Collections in your email search bar to locate it. If you still don't see it, please email support:   [email protected]
When are my subscription payments charged?
You will be charged on the same day each month. For example, if you purchased your DC subscription on February 1st, you'll be charged again on March 1st and so on.
What if I need to cancel my subscription?
To cancel your subscription, please log in to the DC Member Area and click the 'Cancel Subscription' button. When filling out the cancelation form you must use the email address associated with your account (the one you used to login to the Member Area) for your subscription to be properly canceled.

It is your responsibility to cancel your subscription before your next payment date by following the instructions above. No partial refunds will be given for canceling your monthly subscription before your subscription renewal date. Questions? Email Support:   
[email protected]

I need to update the credit card that's on file...
Whether your recent payment failed or you just got a new card, the simplest way to update your payment method is to fill out this form: Update Payment Form

If your subscription payment fails at any point, we will notify you via email (and text if you're opted-in to text alerts) with instructions on how to update your payment information. We will contact you twice over a period of 7 days to update your payment. Failure to update your payment method or respond to the failed payment messages will result in your subscription be canceled.
What do I do if I need help?
Contact Caity directly at our support email: [email protected]
Emails are responded to within 24-48 hours Monday - Friday. Please be patient, emails are answered in the order they are received and launch weeks can get a little busy! We promise we'll get back to you as soon as we can!

© 2021 Wilshire Collections - All Rights Reserved

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