Welcome! PC FAQs

Printable Club -
Important Next Steps:

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#1 Register Your Account by Creating a Password

Look out for an email we just sent you! This email will give you instructions to create a password so you can login to the Printable Club Member Area. The Member Area is where you go to print or download your printables. (They will not be emailed to you.)

Please allow up to 1 hour to receive this email. (If you still don't see it, check your spam folder or try searching Wilshire Collections in your email search bar to locate it.) If you still don't see it, that may mean your email provider is blocking our email and we will need to take additional steps, so please email support: [email protected]

Once you receive the email, please register your account and create a password within 24 hours, as this process is time sensitive.

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#2 Save Your Login Information

Your username is the email you used during checkout. Your password you created following the steps above. Make sure to write down that info, as you'll need it to login each time.

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#3 Bookmark the Printable Club Login Link

Any time you want to access the Printable Club, this is the link you'll go to to login. Please save this link for your reference. DO NOT attempt to login at this link until you have gone through the registration steps above and created your password.
http://printableclub.members-only.online/login

Decorating Community -
Important Next Steps:

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#1 - Join The DC Group On Facebook

Now, we're ready to get started decorating and creating together!

The next step is to join our private group. This is where all the DC group is held and where all the fun happens, so make sure to join now so you don't miss a thing!!

Click Here to Join the FB Group Now!

**If the link doesn't work, try searching Wilshire Collections Decorating and Creating Community in the FB search bar.

I will accept your request as soon as possible, but please allow up to 48 hours for all requests to be approved.
If your name on your profile is different than the name you used to sign up, make sure to enter your email address with your join request, so we can easily locate your order and know it's you!

See you inside the group!

Printable Club -
FAQs:

I can’t find the registration/create password email...
First, check your spam/junk folder. You can also try searching Wilshire Collections in your email search bar to locate it. If you still don't see it, that may mean your email provider is blocking our email and we will need to take additional steps, so please email support: [email protected]

What if I forget my password later?
If at any point you forget your password, go to the Printable Club login page and click the forgot password button. Please only click this button once and wait for a forgot password email to arrive so you can reset your password. (Make sure to check your spam folder too!) If you still don't see it, please email support: [email protected]

What happens next month?
New printables are released each and every month between the 1st and 5th day of the month. You can access the printables from any of the months you were a PC Girl at any time! You'll see a button in the PC Member Area that will take you to past month's collections. If you were subscribed and paid for that month, you can access that folder and all the printables inside.)

When are my subscription payments charged?
If you signed up for the monthly subscription option, you will be charged on the same day each month. For example, if you purchased your PC subscription on October 1st, you'll be charged again on November 1st and so on.

If you purchased the yearly subscription option, you were charged $100 for the entire year. If you purchased on October 1, 2020, you will not be charged again until October 1, 2021. (Please Note: Our yearly payment option is no longer available to new subscribers effective January 2021.)

I need to cancel my subscription...
To cancel your subscription, please log in to the PC Member Area and click the 'Cancel Subscription' button under the Member Resources section. If you would like to cancel without logging in, you may also cancel by visiting this link and filing out the cancellation form under the Printable Club section: Account Management. When filling out the cancelation form you must use the email address associated with your account (the one you use to login to the Member Area) for your subscription to be properly canceled. It is your responsibility to cancel your subscription before your next payment date by following the instructions above. Wilshire Collections will not issue refunds in the event subscribers do not following the proper steps in the cancelation process. Questions? Email Support: [email protected]

No partial refunds will be given for canceling your monthly subscription before your subscription renewal date. Absolutely no refunds will be given for canceling your yearly PC subscription early.

I need to update the credit card that's on file...
Whether your recent payment failed or you just got a new card, the simplest way to update your payment method is to fill out this form: Update Payment Form

If your subscription payment fails at any point, we will notify you via email (and text if you're opted-in to text alerts) with instructions on how to update your payment information. We will contact you twice over a period of 7 days to update your payment. Failure to update your payment method or respond to the failed payment messages will result in your subscription be canceled.

What do I do if I need help?
Please visit our Help Center for answers to our most frequently asked questions. If you cannot find the answer, please email support.
Emails are responded to within 24-48 hours Monday - Friday. Please be patient, emails are answered in the order they are received and launch weeks can get a little busy! We promise we'll get back to you as soon as we can!

How do I print the Printables?
If you have a color printer at home, that will work great, with regular printer paper. If you don't have a home printer or it's not working well for you, you can have them printed elsewhere. Here's some of the places you can send the files to that will print them for you:
Staples
Office Depot
FedEx
UPS

I'm having tech trouble...
We are happy to offer support regarding the Printable Club Member Area, your subscription and corresponding payments and account management. We are unable to provide tech support for the devices (phones, tables, computers, printers) you use to save/download/print your printables. If you are having trouble doing these things, please consult a friend, family member, or IT professional that is tech-savvy and is able to provide personalized support with your particular device.

Can I sell or share the printables?
Our printables are for personal and gifting use. They also include a license that allows you to make crafts with these printables for resale. (This applies to printables from October 2021 and beyond only.) Sharing, copying or selling the printable PDF file itself is NOT allowed. Wilshire Collections reserves the right to make changes to this policy at any time.

Decorating and Creating Community -
FAQs:

When are my subscription payments charged?
You will be charged on the same day each month. For example, if you purchased your DC subscription on February 1st, you'll be charged again on March 1st and so on.

What if I need to cancel my subscription?
To cancel your subscription, please visit this page - Manage Account & Subscriptions - and click the 'Cancel Subscription' button under the Decorating and Creating Community section.

When filling out the cancelation form you must use the email address associated with your account (without errors or typos) for your subscription to be properly cancelled. It is your responsibility to cancel your subscription before your next payment date by following the instructions above. Wilshire Collections will not issue refunds in the event subscribers do not following the proper steps in the cancelation process.

Questions? Visit our: Help Center

I need to update the credit card that's on file...
Whether your recent payment failed or you just got a new card, the simplest way to update your payment method is to fill out this form: Update Payment Form

If your subscription payment fails at any point, we will notify you via email (and text if you're opted-in to text alerts) with instructions on how to update your payment information. We will contact you twice over a period of 7 days to update your payment. Failure to update your payment method or respond to the failed payment messages will result in your subscription be canceled.

What do I do if I need help?
Questions? Visit our: Help Center