Welcome! PC FAQs



Welcome to the Wilshire Collections

  Printable Club!

You're Now Officially a PC Girl!
What's next?

Watch this short video for all the fun details!


Please read this information and the FAQs thoroughly. This may answer many of the questions you may have now or in the future. 

Important First Steps:

arrow_drop_down_circle
Divider Text

#1  Register Your Account by Creating a Password

Look out for an email we just sent you! This email will give you instructions to create a password so you can login to the Printable Club Member Area. The Member Area is where you go to print or download your printables. (They will not be emailed to you.)

*Please Note: If you were a Printable Club subscriber in the past, you will not receive a new registration email. Your username (email) and password will be the same as it was previously. If you forgot your password, please follow the instructions below to reset it.

Please allow up to 1 hour to receive this email. (If you still don't see it, check your spam folder or try searching Wilshire Collections in your email search bar to locate it.) If you still don't see it, that may mean your email provider is blocking our email and we will need to take additional steps, so please email support:   wilshirecollections1@gmail.com

Once you receive the email, please register your account and create a password within 24 hours, as this process is time sensitive.

arrow_drop_down_circle
Divider Text

#2 Save Your Login Information

Your username is the email you used during checkout. Your password you created following the steps above. Make sure to write down that info, as you'll need it to login each time.

arrow_drop_down_circle
Divider Text

#3  Bookmark the Printable Club Login Link

Any time you want to access the Printable Club, this is the link you'll go to to login. Please save this link for your reference. DO NOT attempt to login at this link until you have gone through the registration steps above and created your password.
http://printableclub.members-only.online/login

If you ordered past months printables in a bundle at checkout or purchased individual months through the PC Member Area...

We're so excited you're printable-obsessed like us and ordered some of our past months printables! Here's what you need to know.

Once you have followed the steps above to register and login, in the main navigation you'll see a link to "Past Months Printables." Hover over it and then click "Access Printables." You'll see you can click on the folders and access the printables within those years/months you were an active subscriber OR any months you purchased individually. Just click the folder to open it up and you can print or download from there!!

FAQs


I can’t find the registration/create password email...
First, check your spam/junk folder. You can also try searching Wilshire Collections in your email search bar to locate it. If you still don't see it, that may mean your email provider is blocking our email and we will need to take additional steps, so please email support:   wilshirecollections1@gmail.com

What if I forget my password later?
If at any point you forget your password, go to the Printable Club login page and click the forgot password button. Please only click this button once and wait up to 15 minutes for a forgot password email to arrive so you can reset your password. (Make sure to check your spam folder too!) If you still don't see it, please email support:   wilshirecollections1@gmail.com

What happens next month?
New printables are released each and every month between the 1st and 5th day of the month. You can access the printables from any of the months you were a PC Girl at any time! You'll see a button in the PC Member Area that will take you to past month's collections. If you were subscribed and paid for that month, you can access that folder and all the printables inside.)

When are my subscription payments charged?
If you signed up for the monthly subscription option, you will be charged on the same day each month. For example, if you purchased your PC subscription on October 1st, you'll be charged again on November 1st and so on.

If you purchased the yearly subscription option, you were charged $100 for the entire year. If you purchased on October 1, 2020, you will not be charged again until October 1, 2021. (Please Note: Our yearly payment option is no longer available to new subscribers effective January 2021.)

I need to cancel my subscription...
To cancel your subscription, please log in to the PC Member Area and click the 'Cancel Subscription' button under the Manage Account section. If you are unable to login or forgot your password, please Email Support and let us know and we will cancel your subscription for you within the next 5 business days. Once canceled you will have 5 days to access the Member Area before access is disabled, so make sure to login and print or download any printables you wish to save.


Please Note: To cancel, you must contact us 5 business days prior to your next payment date. Per our policy, no refunds will be issued if you did not contact support at least 5 days prior and therefore another payment was charged before your account was canceled.


I need to update the credit card that's on file...
Whether your recent payment failed or you just got a new card, the simplest way to update your payment method is to fill out this form: Update Payment Form

If your subscription payment fails at any point, we will notify you via email (and text if you're opted-in to text alerts) with instructions on how to update your payment information. We will contact you twice over a period of 7 days to update your payment. Failure to update your payment method or respond to the failed payment messages will result in your subscription be canceled.

What do I do if I need help?
Please visit our Help Center for answers to our most frequently asked questions. If you cannot find the answer, please email support.
Emails are responded to within 24-48 hours Monday - Friday. Please be patient, emails are answered in the order they are received and launch weeks can get a little busy! We promise we'll get back to you as soon as we can!

How do I print the Printables?
If you have a color printer at home, that will work great, with regular printer paper. If you don't have a home printer or it's not working well for you, you can have them printed elsewhere. Here's some of the places you can send the files to that will print them for you:
Staples
Office Depot
FedEx
UPS

I'm having tech trouble...
We are happy to offer support regarding the Printable Club Member Area, your subscription and corresponding payments and account management. We are unable to provide tech support for the devices (phones, tables, computers, printers) you use to save/download/print your printables. If you are having trouble doing these things, please consult a friend, family member, or IT professional that is tech-savvy and is able to provide personalized support with your particular device.


Can I sell or share the printables?
Our printables are for personal and gifting use. They also include a license that allows you to make crafts with these printables for resale. (This applies to printables from October 2021 and beyond only.) Sharing, copying or selling the printable PDF file itself is NOT allowed. Wilshire Collections reserves the right to make changes to this policy at any time.

© 2023 Wilshire Collections - All Rights Reserved

 It is important to all of us at Wilshire Collections that we create a welcoming and positive environment for all. We ask that all followers and subscribers adhere to the following guidelines: (1) Be kind and courteous to everyone through all communication and actions. (2) Respect everyone's viewpoints even if different from your own. (3) No hate speech, bullying or harassment. (4) No promotions or spam. (5) Respect everyone's privacy.

If any of these guidelines are violated, we may make the decision at our own discretion, to ban you from any or all of our pages, groups or events. Depending on the situation, we may also decide to stop your subscription payments and remove you from any of the subscription groups you are a part of. Thank you for your understanding and we appreciate your help in keeping Wilshire Collections a fun, friendly and safe environment for all! 
[bot_catcher]